Shipping & Refund Policy
Shipping
Thank you for shopping at CaseRcase! We appreciate your business and want to ensure a smooth and transparent shipping experience for you. Please read our shipping policy carefully before placing an order.
Order Processing Time:
After you place an order, we require up to 3 days to process and verify the details. During this time, we check the order for accuracy, perform quality control checks, and prepare your items for shipment.
Estimated Delivery Time:
Once your order has been processed, we will ship it within 3 days. Please note that the delivery time may vary by shipping destination and other factors. Generally, the shipping company will deliver your parcel within 7-14 days. However, please allow for potential delays due to unforeseen circumstances or accidents. In such cases, delivery may take longer than the estimated time. We will make every effort to notify you in advance if there are any significant delays in shipping.
Returns
We want you to be completely satisfied with your purchase. If for any reason you are not happy with the product you received, you may request a return within 3 days from the date of delivery.
- If you wish to return a product due to a change of mind or dislike, you will be responsible for the return shipping costs. Additionally, the original shipping fee for the order will not be refunded.
- If the product you received is damaged or defective, please contact our customer support team. We will assist and arrange for a return or exchange at no additional cost to you.
To initiate a return, please contact our customer support team hello@casercase.com. They will guide you through the return process and provide you with further instructions.
Note: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it. We reserve the right to refuse returns that do not meet these criteria.
Additional non-returnable items:
Gift cards
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@casercase.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.